Refund Policy
Last updated: July 30, 2026
This policy sits alongside our Terms of Service and explains our placement guarantee, when you're eligible for a refund, and how the process works.
Our 100% placement guarantee
If any outlet included in your paid order does not publish your release within 72 hours (or the stated timeframe for that outlet), you're eligible for a full refund of the portion of your order attributable to that outlet.
Some premium and price-on-request placements have longer or different turnaround windows, agreed with you before payment. In those cases the guarantee applies against the confirmed timeframe on your quote.
What is covered
- Any standard-tier outlet in your paid order that does not publish within the stated turnaround.
- Premium and quote-based placements that miss the timeframe confirmed in your order.
- Duplicate charges or clear billing errors.
What isn't covered
- Independent editorial coverage, journalist opinion, or interviews — these are never guaranteed.
- Content rejected by an outlet for breaching that outlet's editorial guidelines, or content that violates our Acceptable Use rules. In those cases we'll work with you on an edit or a substitute outlet; if a resolution isn't possible, we'll refund the affected portion.
- Delays caused by incomplete or inaccurate content you supplied and did not correct on request.
- Third-party outages beyond our control that are resolved within a reasonable extension.
- Search-visibility or AI-answer outcomes — improvement is our best effort, not guaranteed.
How to request a refund
Email us at hello@presspop.ai within 14 days of the missed turnaround, with:
- your order number,
- the outlet(s) you're claiming against, and
- any relevant details (links, screenshots).
We'll acknowledge within one business day and complete the review within 5 business days.
How refunds are issued
Approved refunds are issued to the original payment method via Stripe. Once processed, funds typically appear within 5–10 business days depending on your bank and card network. We do not charge a refund fee; any card-network fees are outside our control.
Subscriptions & wallet credits
Subscription (membership) fees are non-refundable except where required by law. Wallet credits are non-refundable and have no cash value.
Partial refunds
If part of your order was fulfilled successfully, we refund only the portion that failed. For bundles and packages, we calculate the refund pro-rata based on the per-outlet value at checkout.
Chargebacks
Please give us a chance to resolve any issue before opening a chargeback with your bank — we're usually faster and more flexible. If you disagree with a refund decision, ask for a review by replying to our email.
Questions
Anything unclear? Email hello@presspop.ai and we'll walk you through it.